Shipping

Every Nusanoa piece is packed with care and sent to you with tracking, wherever your island is. Here's what to expect.

Processing time

Every order is prepared, checked and dispatched within 1–2 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a Friday evening or over the weekend are processed from Monday. Delivery times below are total estimates, including processing.

Shipping cost

Shipping is $10 worldwide and free on orders over $59. The exact shipping cost is always shown at checkout before you pay.

Delivery times: February – October

Destination	Total delivery time
United States	4–8 business days
Europe	5–9 business days
United Kingdom	5–9 business days
Norway	6–10 business days
UAE & Saudi Arabia	6–10 business days
Rest of the world	8–14 business days

High season: November – January

It's high season on the island. November through January is the busiest time of year for carriers worldwide — Black Friday, Christmas, New Year and Chinese New Year all fall in these months. To make sure every piece reaches you safely, our delivery estimates are a little longer:

Destination	Total delivery time
United States	5–10 business days
Europe	6–11 business days
United Kingdom	6–11 business days
Norway	7–12 business days
UAE & Saudi Arabia	7–12 business days
Rest of the world	9–16 business days

Ordering a gift? We recommend ordering at least 3 weeks before the date you need it. Delivery times are estimates and can occasionally be affected by customs clearance, weather, carrier delays or remote delivery addresses.

Tracking

Every order is tracked. As soon as your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. Tracking can take 2–5 days to update while the parcel travels between countries, and updates more often once it arrives in your country.

Customs, duties and taxes

Depending on your country, your order may be subject to import duties, taxes or customs fees when it arrives. These charges are set by your local authorities, are not included in our prices or shipping cost, and are the responsibility of the recipient. If you have questions about your country before ordering, write to us at info@nusanoa.com.

Delivery address

Please double-check your shipping address at checkout, including apartment or unit number, postal code and a phone number where the carrier can reach you. If you need to change your address, email us as soon as possible — we can update it until your order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, or because it wasn't collected in time, we'll gladly reship it to a corrected address, but the original shipping cost can't be refunded.

Lost or damaged parcels

Shows as delivered but not received? Check your mailbox, front door, neighbours and any notice from the carrier, and allow 24 hours. Still nothing? Email us with your order number and we'll investigate with the carrier.

Not arrived within the estimated time? Contact us with your order number. If the carrier confirms your parcel is lost, we'll send a replacement or give you a full refund.

Arrived damaged? Email us within 48 hours of delivery with your order number and photos of the packaging and the piece, and we'll make it right with a replacement or refund.