Refund policy

You have 30 days from delivery to return a piece you're not happy with.

What can be returned

Pieces must be unworn and unused, in the same condition you received them, in their original packaging and with any tags still attached. Please include your order number with the return. Gift cards can't be returned.

How to start a return

Email us at info@nusanoa.com with your order number and the piece you'd like to return. Once your return is approved, we'll email you the instructions and let you know how return shipping works for your country. Returns sent without contacting us first can't be accepted.

Approved returns go to our returns warehouse in Denmark:

LoketPack
Att: Nusanoa
Vestergade 35
6520 Toftlund
Denmark

We recommend sending your return with tracking, and keeping the receipt until your refund has been processed.

Damaged, defective or wrong item

Please check your order when it arrives. If a piece is damaged, defective or not what you ordered, email us within 48 hours of delivery with your order number and photos of the piece and the packaging, and we'll make it right with a replacement or a refund.

3 for 2 orders

With 3 for 2, the lowest-priced piece in each set of three is free. If you return part of a 3 for 2 order, your refund is based on what you actually paid. If the return means the order no longer qualifies for the offer, the value of the free piece is deducted from your refund.

Exchanges

The fastest way to get a different piece is to return the one you have and, once the return is approved, place a new order for the piece you want.

EU right of withdrawal

If your order is delivered to the European Union, you have the right to cancel your order within 14 days of delivery, for any reason and without giving a justification. Our 30-day return window covers this period. The conditions above for returned items apply.

Refunds

We'll email you once we've received and inspected your return, and let you know whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show the refund. If more than 15 business days have passed since your return was approved, please contact us at info@nusanoa.com.